Support

Lightning Fast Support Whenever You Need It

Customer support is a priority to us, and we work very hard to ensure that our average turnaround for customers is measured in minutes, not hours like many of our competitors. Fully certified engineers are available onsite 24/7/365, able to assist you with any issue you run into, whether it’s hardware, software, or network-related.

ColocationGuard never charges you for routine maintenance such as reboots, KVM access, hooking up cable connections, etc. When it comes to IT support in a New York colocation facility, our prices are unbeatable.

Dedicated Technical Account Managers

In addition to standard support, we also offer fully managed colocation. Signing up for this service grants you a dedicated technical account manager who will be your main point of contact in the event that something goes wrong. Your dedicated account manager will also work directly with you in order to ensure that everything is properly optimized in service of your business, with fully-customized support that takes your unique needs into consideration. In the meantime, our experienced administrators will keep an eye on your facility for you, cutting IT costs by as much as 35% and letting you focus on what’s most important to you – your business.

 

With ColocationGuard

Compliance Matters

POWER OUTAGE? WE’RE ALWAYS ON

100% UPTIME GUARANTEE

Does every second of downtime matter to you? We’ll keep your business running smoothly with 5 Tier-1 Networks, diesel generators, redundant power grids, UPS’s, and more.

Learn More

NEED A HAND? WE’RE ALWAYS HERE

24/7 MANAGED SERVICES, ONSITE SUPPORT AND SECURITY

Let our 24/7/365 onsite staff manage every aspect of your mission critical environment so you can focus on running your business.

Learn More
NEED MORE COLOCATION INFORMATION? WE CAN HELP

GET THE ANSWERS YOU NEED