ColoGuard Lighting Fast Support
At ColoGuard Enterprise Colocation Solutions one of our highest priorities is customer support. Our support teams are on-site 24x7x365 and always ready to assist you with any issue that might arise. Our staff is fully certified across the board and can assist with hardware, software, or technical issues that you might come across that can stump even the best of us. Another big advantage with ColoGuard is regardless of time; whether it be mid afternoon or in the late of night you will never be charged for simple tasks such as reboots, KVM access, additional cable connections, and much much more!
Typical turnaround time for a client request is filled within minutes, not hours, which is another tremendous advantage that ColoGuard provides at no additional cost to our clients.
Dedicated Technical Account Manager
As a colocation client you have multiple options at ColoGuard. If you would like to sit back and focus on your business instead of worrying about your IT equipment and its functionality we offer ColoGuard Managed Colocation Services. ColoGuard’s fully managed services clients are at the highest level of priority and will notice it from Day 1. You get assigned a Dedicated Technical Account Manager who will be your main point of contact throughout your stay at ColoGuard’s facility. Should an issue arise, you are instructed to contact your Dedicated Technical Account Manager by way of phone or email for an immediate resolution. After speaking with your Dedicated Technical Account Manager, your issue is automatically routed to our colocation datacenter and we immediately begin working on a resolution to your problem. Let ColoGuard’s experienced administrators resolve any technical issues that might arise, cut your IT cost by as much as 35% and enjoy the peace of mind to focus on what’s most important to you; your business.