Our fully certified support team is on-site 24/7/365, ready to help with any hardware, software, and technical issues.
We never charge for trivial fixes like reboots, KVM access, or cable hookups, no matter the time of day (or night).
Managed clients get a dedicated Technical Account Manger. They will act as your primary point of contact for any issues that need resolved, and any projects that need completed.
You’ll get a direct line and email address for your Account Manager, assuring immediate work on a resolution for issues as they arise.
Our own 15,000 square foot, state of the art data center sits in the heart of Brooklyn, just minutes from Manhattan. Experienced administrators monitor the facility all hours of the day, every day of the year.
The facility is protected with security card and Biometric clearance, as well as CCTV cameras with a full 12 months of recording history.
Connections to five tier 1 networks, with multiple core Cisco switches, and two power grids from separate utility companies, assure complete redundancy. Equipped with over 10.15 MVA of power, we can accommodate any future growth.
Our carrier-neutral facility features N+2 power redundancy, a multi-gigabit network, and over 200 tons of coolant.
Our data center’s design lets us feel comfortable offering a 100% uptime guarantee. Redundant UPS’s, diesel generators, power grids, cooling, and tier 1 networks offer more than just the assurance of a reimbursement.
We even keep spare server parts on hand in case of hardware failure, and it rarely takes more than an hour to get you back online. We save you the time and trouble of ordering, shipping, and replacing parts.
Colocation costs aren’t the most important factor, but they are of paramount importance. Unlike many, we are upfront with pricing, and clear about which features and services your money will get you. Our goal is not just to offer competitive prices, but to deliver the most value for your money.