Top 5 Reasons
At ColoGuard one of our highest priorities is customer support. Our support teams are on-site 24/7/365 and always ready to assist you with any issue that might arise. Our staff is fully certified across the board and can assist with hardware, software, or technical issues that you might come across that can stump even the best of us. Another big advantage with ColoGuard is regardless of time; whether it is mid afternoon or in the late of night you will never be charged for simple tasks such as reboots, KVM access, additional cable connections, and much much more!
Typical turnaround time for a client request is filled within minutes, not hours, which is another tremendous advantage that ColoGuard provides at no additional cost to our clients.
Technical Account Manager
As a colocation client you have multiple options at ColoGuard. If you would like to sit back and focus on your business instead of worrying about your IT equipment and its functionality we offer Managed Colocation Services. ColoGuard managed services clients are at the highest level of priority and will notice it from Day 1.
You get assigned a Dedicated Technical Account Manager who will be your main point of contact throughout your stay at ColoGuard facility. Should an issue arise, you are instructed to contact your Dedicated Technical Account Manager by way of phone or email for an immediate resolution. After speaking with your Dedicated Technical Account Manager, your issue is automatically routed to our colocation datacenter and we immediately begin working on a resolution to your problem.
Let ColoGuard’s experienced administrators resolve any technical issues that might arise, cut your IT cost by as much as 35% and enjoy the peace of mind to focus on what’s most important to you; your business.
In-House Data Center
ColoGuard has its own 15,000 sq ft state of the art facility located right in the heart of Brooklyn, NY only minutes away from NYC. Our datacenter is manned 24/7/365 with experienced administrators working around the clock. If you need to come in and work on your equipment in the middle of the night someone will always be here to let you in and lend a hand. Our datacenter features some of the most hi-tech security and impressive layouts designed for expansion in all of NYC.
We feature Security card access to enter the facility, Biometric readers to enter our highly secured Datacenter, and CCTV cameras with a 12 Month recording time if we ever need to rewind and review footage. We also feature 5 Tier-1 Networks that are completely redundant of each other, redundant core Cisco switches, and redundant power grids from two separate utility companies. We have over 10.15MVA of available power to accommodate any growth your company may face. In additional we are a carrier neutral facility, and feature N+2 power redundancy, a multi-gigabit network, over 200 tons of cooling and unlike any other Colocation facilities we offer no monthly cross connect fees.
If you’re looking for a Datacenter that will go above and beyond, your search is over!
99.9% Uptime Guarantee
The way ColoGuard was designed we can offer our customers a 99.9% uptime guarantee. Everything is setup in a redundant fashion from redundant UPS’s, Diesel Generators, Power Grids, Cooling, and our multiple Tier-1 Networks giving you peace of mind that your business is going to operate efficient and effectively 24×7.
We also stock in-house the most common server parts that fail and usually can get you back online in under an hour. Saving you the time and trouble from having to order replacement parts from an outside vendor and then having to come down to your cage to replace the parts.
Our number 1 priority is simple “getting the customer whatever is needed to get back online ASAP”.
Cost of Service
While the price of colocation service is not necessarily the most essential factor, it is absolutely of paramount importance. Here at ColoGuard we are up front with all the pricing terms and let you know exactly what features and services you will be receiving for your money. Often people focus on a company for the lowest price, at ColoGuard we believe in not just being extremely competitive but delivering you the best value for your money.
From our unmatched support to our What You See Is What You Get of business you can be assured that you will always receive what you’re paying for and in many cases much more.