At any time. Our facility is open twenty four hours a day, even on holidays. Authorized clients always have access to the data center.
Yes. All plans provide remote desktop access, with hands-on assistance from one of ColocationGuard’s engineers. We also offer remote access through KVM over IP.
Our support team is available at all hours of the day, and if you need to contact them, you have several options:
They do, and they are. All ColocationGuard engineers are fully-certified and equipped to deal with any and all problems our clients encounter, whether they’re hardware, network, or software related.
Our fully-certified engineers are available twenty four hours a day, seven days a week. No matter when you call, we’ll have someone available to fix your machine, even if physical access is required to do so.
ColocationGuard keeps a wide selection of hardware on-hand in the event of hardware failure. On the rare occasion that we don’t have a more obscure part in stock, we will special order it from a nearby vendor immediately.
All basic maintenance is done free of charge, and remote access is available to all clients at no additional cost. We charge a nominal fee for hardware replacement, to cover the cost of the parts. The cost of labor is not applied to this fee.
Nothing. Cross-connects are entirely free thanks to our state-of-the-art facilities, which are located minutes from Wall Street in one of the United States’ densest interconnection hubs.
Yes. You can contact a support professional for information on scheduled maintenance.
We can. Firewall management is just one of the many services included in our managed hosting packages. Updates required by clients are carried out immediately.
We do, and all connections within our network are auto-negotiated by default.
You can! Contact our sales department to set one up.
Yes. Our facility is regulated through stringent access protocols. No unauthorized individual will ever have access to your equipment.
Our data center is equipped with 8 massive 30 Ton Emerson ( Liebert) HVAC units that ensure the entire facility operates at an optimal temperature. In addition, all racks and cages are laid out so as to ensure optimal airflow through the data center. As with all other components in our data center, our air conditioners are fully redundant and equipped with backup power, protecting them in the event of hardware failure or a power outage.
Our data center draws uninterruptible power from two independent power grids. Onsite, we have our own power substation backed by three diesel generators with a full week of reserve fuel and three high-priority local refuelling contracts. We also make use of redundant intelligent Liebert UPS AC backup systems; all equipment is built with N+2 redundancy to safeguard against power failure.
Through a combination of multi-homing and industry-leading Cisco hardware. Our network is built to utilize the Border Gateway Protocol to connect to multiple providers, ensuring not only reliability but also speed. In addition, our network hardware is fully redundant, and backed by the same systems that power the rest of our facility.
We have a 100% SLA, which you can find here.
The SLA covers your critical infrastructure systems, which include power, HVAC, uninterruptible power supply, power distribution unit, and cabling.
Yes. ColocationGuard’s facility features several fully-stocked offices and conference rooms for your administrators and employees to use as required. We also offer WiFi to keep you online while you’re on-site.
Always. We make a point to do whatever is required to ensure our clients’ needs are met, and that includes offering hosting plans tailored to each clients individual specifications. Contact sales for a custom quote.
Yes. Our facility is protected by an NFPA double-interlock dry-pipe pre-action fire prevention system, equipped with low-level heat and smoke detection.
We keep our clients’ data safe through a multi-stage security system which includes archived color CCTV monitoring, biometric scanners, and passcard-protected mantraps. These amenities are manned 24/7 by uniformed security personnel who control access to the building based on strict access protocols. We also make use of spam and DDOS protection and firewalls to keep your data safe from digital attack.
Yes. Our data center is SSAE 16 Type-I certified. We undergo annual third-party audits to ensure this certification does not become obsolete.
We are. As a matter of fact, we’re the New York metropolitan area’s leading provider of medical colocation services. We currently support three major medical centers and several smaller healthcare providers.
According to the standards set by the Telecommunications Industry Association, our data center is Tier 4.
Yes. Our network is built with connections to a selection of hand-picked Tier 1 providers, including Level 3, Cogent, Inteliquent, Lightpath, Lightower, Sidera, and gtt.
We offer direct connections to the following premium carriers:
Do note, however, that our facility is carrier-neutral. You can connect to whichever carriers best suit your needs.